Frequently Asked Questions

How old do I have to be?

Drivers must be aged 25 – 70.

Do I need a special licence to drive a van?

You can drive all our vehicle range with a full driving licence, held for a minimum of 2 years except to drive the 7.5t truck.  You will need to have passed your driving test before January 1997 or hold an appropriate HGV license.

I have endorsements/points on my licence; can I still hire a van?

We accept up to 3 driving convictions with a maximum of 9 penalty points.
We are unable to hire vehicles to any drivers who have been disqualified from driving during the last 2 years or who have currently on their licence any of the following offence codes:- ut, dr, dd or ba.

What do I need to bring with me?

You will need to bring your driving licence together with a check code available from the DVLA website so we can see your driver details. If you do not bring a check code, we can call the DVLA whilst you are present, there is a charge for this service. Please also bring two forms of i.d. confirming your name and current address, ie household utility bill, bank statement, etc. recently dated.

Do I need to pay a deposit?

On collection of the vehicle you will be required to leave a deposit of £250.00 on a credit or debit card to cover the excess for collision damage or theft and any fines or penalties.

Do you provide a one way rental?

We do not offer this service; all vehicles must be returned to our hire depot.

Do you open on Sundays and Bank Holidays?

No we are closed, but please ask about our fantastic weekend offers.

How can I pay?

Hire charge can be paid by credit or debit card (except Amex) or cash.
Deposit must be paid by credit or debit card (excluding Amex)

Can I take the vehicle abroad?

You may not take the vehicle outside mainland UK without our prior written consent.

What is your fuel policy?

We ask you to return the vehicle to us at the same level as when collected or pay for any shortfall.  We will not reimburse you for any excess fuel left in the vehicle.

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